What kind of business is Atenla built for?+
Atenla is built for market-facing businesses that sell physical goods; wholesalers, importers, distributors, and retailers operating in Nigerian markets. If you receive orders by WhatsApp, manage stock manually, have staff handling different parts of the operation, and deal with both cash and credit customers, Atenla was designed specifically for you.
I only need inventory management. Do I have to use the storefront too?+
No. The storefront is optional. You can use Atenla purely as an internal operations tool, managing stock, logging orders from WhatsApp, tracking staff activity, running reports without ever activating a customer-facing storefront. You use what you need.
I am a manufacturer, not a retailer. Can I use Atenla?+
Yes, if you also distribute or sell directly to buyers. Atenla handles inventory, order management, and customer accounts regardless of whether you make or import what you sell. If you have products, customers, and staff managing fulfilment, Atenla works for your operation.
Is Atenla good for retail, or is it more for wholesale?+
Both. The platform supports dual pricing, wholesale and retail, on every product. A supermarket buyer sees wholesale pricing, a walk-in customer sees retail. You can run both sides of your business from the same dashboard.
Can Atenla integrate with my Point-of-Sale system?+
Not directly at this stage. Atenla has its own order entry system for walk-in customers through the dashboard. Physical POS terminal integration is on our hardware roadmap. For now, walk-in orders are logged manually and payments recorded against the customer account.
Can I manage accounts and track what customers owe me?+
Yes. Every customer has a profile that tracks their order history, outstanding balance, credit limit, and payment history. When a customer pays in instalments or post-dated cheques, each payment is logged against their account. You can see exactly who owes what at any time.
My customers already order on WhatsApp. Do they have to change how they order?+
No. Your customers keep ordering exactly as they do today. Your staff log those WhatsApp orders into Atenla so they are tracked, stocked, and fulfilled properly. We also give you a storefront link you can share, but using it is entirely your customer's choice.
Can I manage multiple staff with different access levels?+
Yes. Atenla has role-based access built in. The owner sees everything. Managers see operations but not sensitive financials. Stockroom staff only see what needs to be picked and packed. Delivery staff only see orders ready to go out. Customer service only see the message queue. Each person sees exactly what they need.
Does Atenla handle accounts and financial reporting?+
Atenla handles the commercial side, sales records, revenue tracking, credit and receivables, platform fee invoicing, and exportable reports. It is not a full accounting system. It does not replace a balance sheet, payroll, or tax filing tool. You can export your data at any time to feed into your accounting software.
How do I get support if something goes wrong?+
Every vendor has a Support tab in their dashboard where you can raise a ticket directly. Our team responds within the platform and the full conversation is tracked. You can also reach us at support@atenla.ng at any time.